For your comfort and hygiene, we require all guests to leave their underwear on during the treatment. If you prefer, we can also provide you with disposable underwear upon request. Your therapist is expertly trained in proper draping techniques and will use towels to ensure you remain warmly covered, only exposing the specific area being worked on.

Our center is a sanctuary of peace and relaxation. We maintain a strictly silent atmosphere and ask all guests to keep their mobile devices on silent and keep volumes low. You are completely in control of the vibe—there is absolutely no expectation for you to make conversation during your massage. You are encouraged to close your eyes, disconnect, and simply enjoy the experience.

We do not provide shower facilities at our center. However, at the end of your session, your therapist will provide you with premium hot towels to gently remove any excess massage oil, leaving you feeling clean and refreshed before you dress.

We strongly advise against receiving a massage if you have a fever, cold, flu, or any contagious illness. Massage therapy naturally stimulates the lymphatic system and increases blood circulation, which can actually worsen your symptoms and make you feel significantly sicker. To protect your recovery and the health of our staff, please stay home and utilize our 5-hour cancellation window to reschedule.

Your safety and the safety of your baby are our top priorities. As a standard medical precaution, we do not perform massages during the first trimester of pregnancy. If you are in your second or third trimester, please inform us at the time of booking so we can make the necessary safety adjustments for your comfort. We always recommend consulting with your healthcare provider before booking a session.

Your gift voucher retains the exact monetary value that was paid at the time of purchase and can be used at any of our locations. If you choose to redeem your voucher at a location or for a service where the current pricing is higher than the voucher’s monetary value, you will simply need to pay the remaining difference at the center.

We understand that plans change. You may cancel or reschedule your booking free of charge up to 5 hours before your scheduled appointment time. Because your session is a block of time reserved exclusively for you, any cancellations or no-shows within 5 hours of the appointment will incur a charge of 100% of the service value.

We value your time and the time of our other guests. Please aim to arrive 5 to 10 minutes early. If you arrive up to 10 minutes late, your treatment will proceed but will end at the originally scheduled time so we do not disrupt subsequent appointments, and the full price of the booked service will be charged. If you arrive more than 10 minutes past your start time, the appointment is automatically canceled, treated as a missed appointment, and the full service fee applies.

In most cases, no. We operate on a trust system to make booking as seamless as possible. However, we reserve the right to request a credit card guarantee or a deposit to secure your appointment for specific cases, such as first-time visitors, peak-hour bookings, high-value bookings, or accounts with a history of late cancellations.

To maintain operational efficiency and ensure equal opportunities for all our therapists, we use a “blind allocation” system. Our booking system automatically assigns the best available therapist for your chosen treatment and time slot. All our professionals hold equivalent certifications and follow the same high standards of excellence, therefore we do not accept requests for specific therapists or specific therapist genders.