Terms & Conditions of Use
Welcome to our Center
Our center is a sanctuary dedicated to your well-being. By booking an appointment with us, you confirm that you have read, understood, and agreed to the following Terms and Conditions of Use.
1.1. Your session is a reserved block of time exclusively for you. Please arrive 5 to 10 minutes before your scheduled start time.
1.2. If you arrive up to 10 minutes late, your treatment will proceed but will end at the originally scheduled time to avoid impacting subsequent appointments. You will be charged the full price of the booked service.
1.3. If you arrive more than 10 minutes past your scheduled start time, the appointment will be automatically cancelled. This is treated as a missed appointment, and the full price of the service may be charged.
1.4. You may cancel or reschedule your booking free of charge up to 5 hours before your appointment time.
1.5. Cancellations or no-shows within 5 hours of your appointment time will incur a charge of 100% of the service value.
1.6. While we do not require upfront payment for all bookings, we reserve the right to request a credit card guarantee or a deposit for specific cases, such as first-time visitors, peak-hour bookings, or accounts with a history of late cancellations.
1. Appointments, Punctuality, and Cancellations
1.1. Your session is a reserved block of time exclusively for you. Please arrive 5 to 10 minutes before your scheduled start time.
1.2. If you arrive up to 10 minutes late, your treatment will proceed but will end at the originally scheduled time to avoid impacting subsequent appointments. You will be charged the full price of the booked service.
1.3. If you arrive more than 10 minutes past your scheduled start time, the appointment will be automatically cancelled. This is treated as a missed appointment, and the full price of the service may be charged.
1.4. You may cancel or reschedule your booking free of charge up to 5 hours before your appointment time.
1.5. Cancellations or no-shows within 5 hours of your appointment time will incur a charge of 100% of the service value.
1.6. While we do not require upfront payment for all bookings, we reserve the right to request a credit card guarantee or a deposit for specific cases, such as first-time visitors, peak-hour bookings, or accounts with a history of late cancellations.
2. Professional Standards and Staff Allocation
2.1. Our center operates under a policy of Professional Neutrality to ensure operational efficiency and workplace equality.
2.2. All treatments are assigned based on therapist availability and technical specialization. We do not accept requests for specific therapists or specific therapist genders.
2.3. The booking relates to the contracted therapeutic modality and not to the specific individual providing the service. We ask all clients to respect the professional boundaries of our staff at all times.
3. Code of Conduct and Right of Admission
3.1. To preserve the tranquility of our space, we maintain a zero-tolerance policy for disruptive, rude, or aggressive behavior.
3.2. We reserve the right to refuse service or terminate a session immediately if a guest speaks loudly, behaves aggressively, appears under the influence of substances, or makes requests of a non-therapeutic nature.
3.3. If a session is terminated early due to a violation of this code of conduct, the full price of the service remains due and payable immediately.
4. Complaints and Dispute Resolution
4.1. We aim for excellence in every session. If you have concerns, please speak with our management directly.
4.2. In compliance with Portuguese law (Decreto-Lei n.º 156/2005), we provide a physical and digital Complaint Book (Livro de Reclamações).
4.3. Should you wish to exercise your right to file a formal complaint, please ask our reception staff, who will provide the book immediately.
Questions about the Terms of Service should be sent to us at
WeDo Massage
Rua Santa Catarina, 356 1º
4000-443 Porto
+351 933 70 10 10
FAQ – Frequente Asked Questions
Do I need to pay in advance to book a massage?
In most cases, no. We operate on a trust system to make booking as easy as possible. However, for first-time visits, peak hours, or high-value bookings, we may request a credit card guarantee or deposit to secure your appointment.
Can I request a specific therapist or a therapist of a specific gender?
To maintain operational efficiency and ensure equal opportunities for all our therapists, we use a “blind allocation” system. Our booking system automatically assigns the best available therapist for your chosen treatment and time slot. All our professionals hold equivalent certifications and follow the same high standards of excellence.
What if I am running late?
We value your time and the time of our other guests. Please arrive 5–10 minutes early. If you are up to 10 minutes late (Point 1.2), we will perform your massage until the originally scheduled end time. If you are more than 10 minutes late (Point 1.3), we unfortunately cannot perform the service, as it would disrupt the rest of the schedule.
Can I cancel my appointment if I’m not feeling well?
Yes, we understand that plans change. You can cancel or reschedule your appointment at no cost up to 5 hours before your start time (Point 1.4). Cancellations made within the 5-hour window are subject to a fee of 100% of the service value (Point 1.5).
What is the atmosphere like at the center?
Our center is a sanctuary of peace and relaxation. We ask all guests to keep volume low and mobile devices on silent. We have a zero-tolerance policy for disruptive behavior, such as loud conversations or aggressive language, to ensure a calm environment for everyone (Point 3.1).
Are your services medical?
Our massages are intended for well-being and relaxation. They do not replace professional medical treatment. Please inform your therapist of any health conditions, such as recent surgeries, skin conditions, or pregnancy, so we can ensure the treatment is safe for you.
Do I need to pay in advance to book a massage?
In most cases, no. We operate on a trust system to make booking as easy as possible. However, for first-time visits, peak hours, or high-value bookings, we may request a credit card guarantee or deposit to secure your appointment.